Returns and refunds

What can be returned

Products that are unopened and unused, with the seal intact, within 30 days of the delivery date.

For hygiene reasons, opened or used skincare products cannot be returned unless they arrived damaged or defective.

Damaged or defective items

If a product arrives damaged, leaking or defective, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund the item, whichever you prefer, at no cost to you.

How to start a return

Contact us with your order number and the item or items you want to return. We will reply with the return address and instructions. Please do not send anything back before you hear from us.

Return shipping

You are responsible for return shipping costs unless the return is due to our error or a damaged or defective item. We recommend a tracked service; we cannot refund items that do not reach us.

Refunds

Once the return is received and inspected, the refund is sent by Zelle to the account the order was paid from, within 5 to 10 business days. Shipping is free, so there is no shipping charge to refund.

Cancelling an unpaid order

If you change your mind before paying, simply do not send the payment, or contact us and we will cancel the order. Nothing is charged when an order is placed.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the product you want.